Do unused hours roll over?
No. Monthly capacity reserves access to SCA during that service month and does not accumulate as a bank of owed hours. Momentum still includes at least one meaningful proactive improvement each month, even when you submit no requests.
Does Momentum include social-media campaigns?
No. Momentum is the website-care and improvement plan. Ongoing social content, publishing, and community management begin with Growth Partner or can be scoped separately through Social Media Management.
What is included in Growth Partner's social-media campaign?
Growth Partner includes up to eight branded posts per month across up to two managed platforms. Content production, scheduling, routine community management, and website or SEO execution share the plan's six-hour monthly hands-on delivery cap. Larger campaigns, paid media, photography, video production, or work beyond that cap are scoped and approved separately.
What happens if a request is larger than my included capacity?
We explain the recommendation, expected value, scope, and price before beginning. Nothing is added to your bill without approval.
Does a 48-hour response mean every request is finished in 48 hours?
It is an initial-response commitment, not a blanket resolution guarantee. Many routine requests are completed within hours; more complex work receives a clear next step, questions, or a realistic completion estimate within the response window.
Is WordPress still supported?
Yes. WordPress remains the right choice when a client truly benefits from its publishing workflow, ecommerce ecosystem, membership tools, or specialized plugins. SCA now defaults to the lightest platform that fits the business rather than placing every site on a full CMS automatically.
What is not included in the monthly plan?
Paid media spend, premium third-party software, photography or video, large custom applications, major feature development, legal or compliance certification, and work in systems SCA does not control are separately scoped.
Can you guarantee rankings, leads, or revenue?
No responsible agency can. SCA guarantees the defined work, attention, reporting, and response standards in your plan—not a specific search position or business outcome.
Can my plan be customized?
Yes. Growth Partner is intentionally tailored, and Momentum can be expanded when a client needs additional recurring capacity or specialized services.